Get to Know Us

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American Water is the country’s leader in water and wastewater services, providing safe, clean, reliable and affordable water while investing in the communities we serve. American Water is a U.S. owned and operated utility that has served communities across our nation for over 133 years.

Nationwide Expertise

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American Water serves communities in 46 states. Our expertise is also trusted by the U.S. government. American Water provides water and wastewater services on 16 military installations under long-term contracts, the most of any water and wastewater utility. In addition, we are a top-ranked employer of military veterans.

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What Makes Us Different

Water Quality

The most fundamental and critical part of our business is delivering safe, clean water to our customers. American Water consistently meets and exceeds state and federal drinking water and wastewater standards.

Customer-driven

American Water is 100% customer-driven, with a focus on delivering safe, clean, affordable water. American Water’s customer satisfaction ratings rank in the top quarter of all companies in the water service industry.

Community-Focused

We believe it's important to be not just a good corporate citizen, but also a good neighbor – to make a positive impact on the health and well-being of the communities we serve and to support and encourage every employee to do the same.

Industry Leaders

Our diverse leadership team has decades of utility experience. President and CEO Susan N. Story, Executive Vice President and Chief Financial Officer Susan Hardwick and Executive Vice President and Chief Operating Officer of Regulated Operations Walter Lynch each has more than 30 years of experience in the utilities industry.

CEO

Susan Story

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Beginning her utility career as a nuclear power plant engineer, Susan Story has risen to President and Chief Executive Officer of American Water.

Story has served as CEO since May 2014, after spending one year as Chief Financial Officer. Her previous experience is highlighted by decades of C-suite experience at major utilities, including service as president of Gulf Power.

Story serves on several boards, as a way to give back to the communities that have warmly welcomed American Water. She previously served as chair of both the Florida Chamber of Commerce and the Florida Council of 100.

Story is also past vice-chair of Enterprise Florida, the state's economic development organization, and was a member of the Florida Board of Education.

CFO

Susan Hardwick

In July 2019, Susan Hardwick assumed the role of Chief Financial Officer at American Water Works Company after two decades of experience at Vectren Corporation. She joined Vectren in 2000 and held various positions of increasing responsibilities eventually serving as Executive Vice President and Chief Financial Officer.

Prior to her time at Vectren, she held executive positions with PSI Energy from 1992 to 1994 and Cinergy Corporation in 1994, where she served as Assistant Corporate Controller until 2000. She earned a Bachelor of Science degree in Accounting from Indiana University and has been the member of numerous boards.

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COO

Walter Lynch

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Walter Lynch joined American Water in 2001. In his most recent position, he led the successful performance of American Water's 20 regulated states as well the company's two national customer call centers. Prior to that role, Lynch served as the executive vice president of business operations for the company's Eastern Division, which encompassed eight states stretching from Tennessee to New York with approximately 2,600 employees. Lynch also served as president of American Water's Northeast Region, including serving as both president of New Jersey American Water and Long Island American Water.

Before joining American Water, Lynch served in a number of leadership roles in various companies in the environmental industry and he also worked for Mobil Oil Corp. A graduate of the U.S. Military Academy at West Point, Lynch holds a Bachelor of Science degree in general engineering and attained the rank of Captain before his departure from the U. S. Army in 1990. He serves on the board of directors of the National Association of Water Companies and serves on its Executive Committee.