Who We Are
Who Owns the American Water Company?
With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states.
American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing.
American Water serves a broad national footprint and a strong has a strong local presence. Its size and scale greatly differentiates American Water from its competitors in terms of the type of solutions offered to communities. The Military Services Group manages 50-year contracts with the Department of Defense for the operation and maintenance of the water and wastewater systems on military bases. American Water currently owns, operates and maintains water and wastewater assets at 17 military installations across the United States. The company delivers more than one billion gallons of water daily.
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American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing.
American Water is proud to be recognized by a number of leading organizations for our sustainability, gender equality, military employment, and other business achievements.
#23 on Barron's 100 Most Sustainable Companies; Highest ranked utility
#3 in the U.S. for overall satisfaction by J.D. Power; #1 in the Midwest
100% score on the Disability Equality Index (DE) earning "Best Places to Work for Disability Inclusion"
Bloomberg Gender-Equality Index
Joint recipients, alongside Utility Workers of America (UWUA), of the Federal Mediation and Conciliation Services’ 2017 Award for Excellence in Labor Management
Member of the Inaugural NAACP Equity, Inclusion and Empowerment Index
Top 100 Best for Vets Employers by Military Times
2020 Military Friendly® Gold Employer designation
EPA Partnership for Safe Water
Peter Drucker Institute & Wall Street Journal Management Top 250 highest ranked utility company for management effectiveness
Top-ranked Company on Diversity, Governance & Transparency by the Philadelphia Inquirer
Environmental Business Journal Recognizes American Water for Business Achievement
What Makes Us Different
Susan Hardwick assumed the role of Chief Financial Officer at American Water in July 2019, and in January 2022, rose to the role of Chief Executive Officer. She joined American Water after two decades of experience at Vectren Corporation, where she had worked since 2000, and held various positions of increasing responsibilities eventually serving as Executive Vice President and Chief Financial Officer.
Prior to her time at Vectren, she held executive positions with PSI Energy from 1992 to 1994 and Cinergy Corporation in 1994, where she served as Assistant Corporate Controller until 2000. She earned a Bachelor of Science degree in Accounting from Indiana University and has been the member of numerous boards.