Who We Are
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.
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American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing.
American Water is proud to be recognized by a number of leading organizations for our sustainability, gender equality, military employment, and other business achievements.
#23 on Barron's 100 Most Sustainable Companies; Highest ranked utility
#3 in the U.S. for overall satisfaction by J.D. Power; #1 in the Midwest
100% score on the Disability Equality Index (DE) earning "Best Places to Work for Disability Inclusion"
Bloomberg Gender-Equality Index
Joint recipients, alongside Utility Workers of America (UWUA), of the Federal Mediation and Conciliation Services’ 2017 Award for Excellence in Labor Management
Member of the Inaugural NAACP Equity, Inclusion and Empowerment Index
Top 100 Best for Vets Employers by Military Times
2020 Military Friendly® Gold Employer designation
EPA Partnership for Safe Water
Peter Drucker Institute & Wall Street Journal Management Top 250 highest ranked utility company for management effectiveness
Top-ranked Company on Diversity, Governance & Transparency by the Philadelphia Inquirer
Environmental Business Journal Recognizes American Water for Business Achievement
What Makes Us Different
Walter Lynch assumed the position of CEO of American Water on April 1, 2020. In his most recent position as Chief Operating Officer, he led the successful performance of American Water's regulated states as well the company's two national customer call centers. Prior to that role, Lynch served as the executive vice president of business operations for the company's Eastern Division, which encompassed eight states stretching from Tennessee to New York with approximately 2,600 employees. Lynch also served as president of American Water's Northeast Region, including serving as both president of New Jersey American Water and Long Island American Water.
Before joining American Water, Lynch served in a number of leadership roles in various companies in the environmental industry and he also worked for Mobil Oil Corp. A graduate of the U.S. Military Academy at West Point, Lynch holds a Bachelor of Science degree in general engineering and attained the rank of Captain before his departure from the U. S. Army in 1990. He serves on the board of directors of the National Association of Water Companies and serves on its Executive Committee.
In July 2019, Susan Hardwick assumed the role of Chief Financial Officer at American Water Works Company after two decades of experience at Vectren Corporation. She joined Vectren in 2000 and held various positions of increasing responsibilities eventually serving as Executive Vice President and Chief Financial Officer.
Prior to her time at Vectren, she held executive positions with PSI Energy from 1992 to 1994 and Cinergy Corporation in 1994, where she served as Assistant Corporate Controller until 2000. She earned a Bachelor of Science degree in Accounting from Indiana University and has been the member of numerous boards.