Who We Are


Who Owns the American Water Company?

With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states.

American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing.

American Water serves a broad national footprint and a strong has a strong local presence. Its size and scale greatly differentiates American Water from its competitors in terms of the type of solutions offered to communities. The Military Services Group manages 50-year contracts with the Department of Defense for the operation and maintenance of the water and wastewater systems on military bases. American Water currently owns, operates and maintains water and wastewater assets at 17 military installations across the United States. The company delivers more than one billion gallons of water daily.

Nationwide Expertise



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people served


dedicated team members

American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing.

American Water employees volunteering their time to improve the ecosystem in Tampa Bay by creating oyster beds.

National Recognition

American Water is proud to be recognized by a number of leading organizations for our sustainability, gender equality, military employment, and other business achievements.

#23 on Barron's 100 Most Sustainable Companies; Highest ranked utility

#3 in the U.S. for overall satisfaction by J.D. Power; #1 in the Midwest

100% score on the Disability Equality Index (DE) earning "Best Places to Work for Disability Inclusion"

Bloomberg Gender-Equality Index

Joint recipients, alongside Utility Workers of America (UWUA), of the Federal Mediation and Conciliation Services’ 2017 Award for Excellence in Labor Management

Member of the Inaugural NAACP Equity, Inclusion and Empowerment Index

Top 100 Best for Vets Employers by Military Times

2020 Military Friendly® Gold Employer designation

EPA Partnership for Safe Water

Peter Drucker Institute & Wall Street Journal Management Top 250 highest ranked utility company for management effectiveness

Top-ranked Company on Diversity, Governance & Transparency by the Philadelphia Inquirer

Environmental Business Journal Recognizes American Water for Business Achievement

What Makes Us Different

Water Quality

The most fundamental and critical part of our business is delivering safe, clean water to our customers. American Water consistently meets and exceeds state and federal drinking water and wastewater standards.


American Water is 100% customer-driven, with a focus on delivering safe, clean, affordable water. American Water’s customer satisfaction ratings rank in the top quarter of all companies in the water service industry.


We believe it's important to be not just a good corporate citizen, but also a good neighbor – to make a positive impact on the health and well-being of the communities we serve and to support and encourage every employee to do the same.

Industry Leaders

We have an experienced leadership team. Two of our most senior executives, President and Chief Executive Officer, Susan Hardwick and Executive Vice President, Chief Operating Officer Cheryl Norton, together have an average of over 30 years of experience in the utilities industry.

Our Executive Vice President and Chief Financial Officer, John Griffith, has 25 years of industry knowledge and expertise and has significant experience in all aspects of finance, including financial planning and analysis, capital markets, and M&A.


Susan Hardwick

Susan Hardwick assumed the role of Chief Financial Officer at American Water in July 2019, and in January 2022, rose to the role of Chief Executive Officer. She joined American Water after two decades of experience at Vectren Corporation, where she had worked since 2000, and held various positions of increasing responsibilities eventually serving as Executive Vice President and Chief Financial Officer.

Prior to her time at Vectren, she held executive positions with PSI Energy from 1992 to 1994 and Cinergy Corporation in 1994, where she served as Assistant Corporate Controller until 2000. She earned a Bachelor of Science degree in Accounting from Indiana University and has been the member of numerous boards.