Resident/Constituent Benefits

Customer Benefits

American Water brings the most compelling water and wastewater capabilities to local communities through water and wastewater privatization. American water is the solution for aging infrastructure, offers long-term rate stability and prides itself on customer satisfaction.

Water Quality - The most fundamental and critical part of our business is delivering safe, clean, affordable and reliable water to our customers. American Water consistently meets and exceeds state and federal drinking water and wastewater standards.

Customer-Driven - American Water is 100% customer-driven, with a focus on delivering safe, clean, affordable water. American Water’s customer satisfaction ratings rank in the top quarter of all companies in the water service industry.

Customer-Driven - American Water is 100% customer-driven, with a focus on delivering safe, clean, affordable water. American Water’s customer satisfaction ratings rank in the top quarter of all companies in the water service industry.

Community Focused - We believe it's important to be not just a good corporate citizen, but also a good neighbor – to make a positive impact on the health and well-being of the communities we serve and to support and encourage every employee to do the same.

Industry Leaders - Our diverse leadership team has decades of utility experience. President and CEO Walter Lynch, Executive Vice President and Chief Financial Officer Susan Hardwick and Executive Vice President and Chief Operating Officer, Cheryl Norton each have more than 30 years of experience in the utilities industry.