As the largest provider of water services in the United States, American Water leverages our industry-leading scale, size and experience to bring efficiencies so we can invest more while keeping rates affordable.
American Water is the largest water and wastewater service provider in the U.S., currently delivering clean water to 1,600 communities.
American Water provides jobs for more than 7,100 dedicated professionals, who provide water, wastewater and other related services to more than 14 million people across the country.
We engage with customers in person and online by actively listening to concerns, doing what we can to resolve issues and inviting feedback to discover how we can do even better. This has led to consistent customer satisfaction ratings in the top quarter of the water service industry.
Our Military Services Group works with the U.S. Department of Defense to treat and supply water and to collect and treat wastewater for 16 military installations all over the country as part of the federal government’s Utility Privatization Program.
We are committed to excellence in every area that our business touches the community. We are experts in water quality, testing, compliance and treatment. Our water-testing laboratories and other facilities perform more than 1 million water quality tests per year. We consistently meet and exceed the industry average in complying with state and federal drinking water and wastewater standards.
American Water participates in the Partnership for Safe Water, the U.S. EPA’s voluntary program to meet more stringent goals for reducing microbes. We maintain a comprehensive environmental policy including responsible business practices, compliance with environmental laws and regulations, effective use of natural resources, and stewardship of biodiversity.
Our responsibility to the customers and communities we serve goes beyond providing safe and reliable water and wastewater service. We produce a biannual Sustainability Report and were named to the Dow Jones Sustainability North America Index. Additionally, the American Water Charitable Foundation seeks to proactively engage with community partners and strategically invest its resources in order to empower American Water employees to make a positive difference in the communities where they live and work.
American Water is proud to be recognized by a number of leading organizations for our sustainability, gender equality, military employment, and other business achievements.