About Us

As the largest provider of water services in the United States, American Water leverages our industry-leading scale, size and experience to bring efficiencies so we can invest more while keeping rates affordable.

American Water is the largest water and wastewater service provider in the U.S., currently delivering clean water to 1,600 communities.

American Water employees volunteering their time to improve the ecosystem in Tampa Bay by creating oyster beds.
American Water employees volunteering their time to improve the ecosystem in Tampa Bay by creating oyster beds.
Members of the American Water New Jersey team celebrate the completion of a $37 million flood protection project, which will help ensure the continued protection and sustainability of water supply for more than 1 million residents.
Members of the American Water New Jersey team celebrate the completion of a $37 million flood protection project, which will help ensure the continued protection and sustainability of water supply for more than 1 million residents.

American Water provides jobs for more than 7,100 dedicated professionals, who provide water, wastewater and other related services to more than 14 million people across the country.

We engage with customers in person and online by actively listening to concerns, doing what we can to resolve issues and inviting feedback to discover how we can do even better. This has led to consistent customer satisfaction ratings in the top quarter of the water service industry.

Our Military Services Group works with the U.S. Department of Defense to treat and supply water and to collect and treat wastewater for 16 military installations all over the country as part of the federal government’s Utility Privatization Program.

American Water’s Military Services Group breaks ground with Fort Polk, LA, installation leaders on a green sand filtration system <br>to improve water quality
American Water’s Military Services Group breaks ground with Fort Polk, LA, installation leaders on a green sand filtration system
to improve water quality

We are committed to excellence in every area that our business touches the community. We are experts in water quality, testing, compliance and treatment. Our water-testing laboratories and other facilities perform more than 1 million water quality tests per year. We consistently meet and exceed the industry average in complying with state and federal drinking water and wastewater standards.

CEO Susan Story receives an Award of Appreciation from the local Police Department for American Water and the American Water Charitable Foundation's generous donation.
CEO Susan Story receives an Award of Appreciation from the local Police Department for American Water and the American Water Charitable Foundation's generous donation.

American Water participates in the Partnership for Safe Water, the U.S. EPA’s voluntary program to meet more stringent goals for reducing microbes. We maintain a comprehensive environmental policy including responsible business practices, compliance with environmental laws and regulations, effective use of natural resources, and stewardship of biodiversity.

Our responsibility to the customers and communities we serve goes beyond providing safe and reliable water and wastewater service. We produce a biannual Sustainability Report and were named to the Dow Jones Sustainability North America Index. Additionally, the American Water Charitable Foundation seeks to proactively engage with community partners and strategically invest its resources in order to empower American Water employees to make a positive difference in the communities where they live and work.

National Recognition

American Water is proud to be recognized by a number of leading organizations for our sustainability, gender equality, military employment, and other business achievements.

#23 on Barron's 100 Most Sustainable Companies; Highest ranked utility
#3 in the U.S. for overall satisfaction by J.D. Power; #1 in the Midwest
100% score on the Disability Equality Index (DE) earning "Best Places to Work for Disability Inclusion"
Bloomberg Gender-Equality Index
Joint recipients, alongside Utility Workers of America (UWUA), of the Federal Mediation and Conciliation Services’ 2017 Award for Excellence in Labor Management
Member of the Inaugural NAACP Equity, Inclusion and Empowerment Index
Top 100 Best for Vets Employers by Military Times
2020 Military Friendly® Gold Employer designation
EPA Partnership for Safe Water
Peter Drucker Institute & Wall Street Journal Management Top 250 highest ranked utility company for management effectiveness
Top-ranked Company on Diversity, Governance & Transparency by the Philadelphia Inquirer
Environmental Business Journal Recognizes American Water for Business Achievement